How to get Support from Helpdesk?

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We suggest you to have a look at our most common issues as shown below before going forward to submit support ticket:

Memory Limit Issue causing Elementor Panel Freezing : Make sure your memory limit is set to 768M or higher, If you have multiple elementor addons installed and you are having issue of elementor panel loading icon and freeze.

Frontend not working as expected : Make sure you have removed cache from The Plus Settings -> Performance -> Purge all Cache. Also, Remove cache from all your 3rd party cache plugins. On top of that, Remove your browser cache by hard reload and/or test your site on incognito mode.

Steps to follow before submitting ticket : Read Article & Submit a Ticket

How and Why share your wp-admin access? : Read Article & Submit a Ticket

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